Terms & Conditions

§ 1 Scope, Customer Information

The following General Terms and Conditions govern the contractual relationship between HECH Europe GmbH and the consumers and businesses which purchase goods from our shop. Opposing or deviating conditions from our conditions shall not be recognised by us. The language of the agreement is German.

§ 2 Conclusion of the Contract

(1) The offers on the Internet represent a binding offer to you to purchase goods.

(2) You can place one or several products in the basket. As part of the order process you must enter your information and preferences with regards to the method of payment, mode of delivery etc.. By clicking the Order button you are placing a binding request to conclude a purchase agreement. You can also submit a binding order by telephone or by fax. Confirmation of receipt of your order sent by e-mail or fax shall not be considered acceptance of the offer to buy.

(3) We shall be entitled to accept your offer within 2 working days by sending an order confirmation. If the deadline set out in 1 passes without action, your offer shall be deemed rejected, i.e. you shall not longer be bound by the offer. For orders placed by telephone, the purchase agreement shall come into effect if we accept your offer immediately. If your offer is not immediately accepted, you shall no longer be bound by it.

§ 3 Customer Information: Saving your order information

Your order along with the details of the contract concluded (e.g. type of product, price etc.) shall be saved by us. We shall send you the GTC; you can consult the GTC at any time after the conclusion of the contract through our website. .

As a registered customer, you can view your past orders in the customer log in area (customer account).

§ 4 Customer Information Correction note

You can correct your details before submitting your order at any time using the “delete” button. We shall inform you throughout the order process of further correction possibilities You can terminate the order process at any time by closing the browser window. .

§ 5 Reservation of Title

The purchase item shall remain our property until full payment has been made.

§ 6 Legal Warranty Rights

Legal warranty rights exist for our goods.

§ 7 Limitation of Liability

We exclude liability for slightly negligent breaches of duty provided these do not concern essential contractual obligations, damages resulting from loss of life, personal injury, harm to health or claims according to product liability laws. The same shall apply for breaches of duty committed by our agents and legal representatives. Essential contractual obligations includes the obligation to transfer the item to you and provide ownership of it. Moreover, we are responsible for ensuring the item is supplied free of all defects in title and quality.

§ 8 Place of Jurisdiction for Commercial Business

The exclusive place of jurisdiction for all disputes arising from this agreement is Berlin, if you are an enterprise, a legal entity under public law or a special public fund.